Terms of Service
What is this?
The Terms of Service (TOS) are the rules and regulations that specify guidelines for using our services. Use of our services is subject to these terms. Please read them carefully and ensure that you understand and agree to all parts. Use of Seattle Solutions’ services implies agreement with these terms!
Terms of Service
Seattle Solutions provides web hosting to people all around the world. We have the responsibility to protect each client and provide them with the best service possible. The following guidelines were designed to ensure that our services remain of the utmost quality. Please read very carefully before ordering and/or using Seattle Solutions services.
Service Agreement
The Seattle Solutions Service Agreement is a separate agreement between Seattle Solutions and all customers. Please make sure you are in agreement with the following points and conditions, as well as our service agreement (in its entirety) before signing up for or using Seattle Solutions’ services. Contact our sales department for any clarifications.
Link: Service Agreement
Resource Usage Policy
The Seattle Solutions Resource Usage Policy is an extension of the Terms of Service containing more specific utilization policies. Please make sure you are in agreement with its points and conditions before signing up for or using Seattle Solutions’ services. Contact our sales department for any clarifications.
Link: Resource Usage Policy
Content
All services provided by Seattle Solutions may be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material in violation of any United States Federal, State or City law is prohibited. This includes, but is not limited to: copyrighted material, material we judge to be threatening or obscene, or material protected by trade secret and other statue. The subscriber agrees to indemnify and hold harmless Seattle Solutions from any claims resulting from the use of the service which damages the subscriber or any other party.
Note: Pornography and sex-related merchandising are prohibited on any Seattle Solutions server. This includes sites that may infer sexual content, or Link to adult content elsewhere. This is also true for sites that promote any illegal activity or content that may be damaging to Seattle Solutions servers or any other server on the internet. Links to such materials are also prohibited. Contact us for any clarifications.
Examples of non-acceptable content:
- Pirated software
- Bulk Email related products
- Pornography/Nudity/Adult Content
- Hacking/cracking related websites
- Warez and/or copyrighted MP3s
- Material illegal under United States of America law
- Sites containing or linking to material that may be considered detrimental to the public health, safety, or welfare. (Such as, but not limited to: Anarchists Cookbook, bomb making, weapon information, or anything else that may be considered detrimental or illegal.)
Seattle Solutions will be the sole arbiter as to what constitutes a violation of this provision, and reserves the right to deactivate and remove any site at any time for any reason without refund!
Copyright Violations
Seattle Solutions will respond to all reports of infringement that are formatted in accordance with the Digital Millennium Copyright Act and any other applicable copyright laws. Notices of infringement that do not comply with this act will not be processed. We will act in accordance with the DMCA when handling infringement reports.
System Resource Usage
If Seattle Solutions’ system administration team determines that an account is utilizing an unacceptable amount of system resources, Seattle Solutions may temporarily deactivate the account in question. If Seattle Solutions’ staff deems necessary, an eviction notice may be sent to the customer of an offending account providing them with ten (10) days in which to either upgrade to a dedicated server or locate a new provider. This only occurs in extreme cases; Seattle Solutions will do all it can to assist customers prior to this scenario.
Seattle Solutions will be the sole arbiter as to what constitutes a violation of this provision. Because of the nature of this provision, each account will be considered and analyzed individually.
Link: Resource Usage Policy
Backups
Seattle Solutions performs nightly backups; however, these backups are for Seattle Solutions’ administrative purposes only, and are in NO WAY GUARANTEED! Customers are responsible for maintaining their own backups on their own personal computers. Seattle Solutions does not provide any sort of compensation for lost or incomplete data in the event that backups do not function properly (even if the malfunction was due to negligence on Seattle Solutions’ part). We will do our best to ensure complete and accurate backups, but assume no responsibility for this duty. Always back your site up to your personal computer! We make no guarantees about the availability of backups.
Unsolicited Email (SPAM)
SPAMing, or the sending of unsolicited email, from a Seattle Solutions server or using a return email address that is maintained on a Seattle Solutions server is STRICTLY prohibited. Using SPAM to advertise a site hosted on Seattle Solutions’ network also constitutes as a violation of this provision. Seattle Solutions will be the sole arbiter as to what constitutes a violation of this provision. Sites found to be in violation of our SPAM policies will be immediately deactivated and no refund will be issued.
For anyone intentionally spamming on our systems, we reserve the right to bill them at rate of $90/hour for any cleanup, research, and related work from their illegal activities.
Help us STOP SPAM! Please email our abuse department immediately to report a violation of our SPAM policies.
Support Abuse
At Seattle Solutions, we always treat our customers with the utmost respect. In return, we expect the same from you. If our staff feels that you are consistently addressing them in a demeaning or rude manner, your account may be suspended and you may be asked to take your business elsewhere. In the event that we terminate service for support abuse, customers will be given ten (10) days notice to find a new host. A pro-rated refund may be issued on a case-by-case basis.
Server Abuse
Any attempts to undermine or cause harm to a Seattle Solutions Internet Solutions server or customer of Seattle Solutions is strictly prohibited.
Seattle Solutions will be the sole arbiter as to what constitutes a violation of this provision. Accounts found in violation of this provision will be subject to immediate account deactivation without refund. Seattle Solutions will turn all available information about abuse incidents, including customer contact data, over to the proper authorities and press charges.
Cancellation
To cancel an account, submit your cancellation request to us via e-mail or phone.
Failure to Follow Policies
Failure to fully comply with these terms is grounds for account suspension and/or deactivation (with or without refund, subject to Seattle Solutions’ discretion). Any accounts and/or servers contained within Seattle Solutions’ network must adhere to the above policies.
We reserve the right to remove any account without prior notice. If we deactivate your account for violating policy, you will forfeit your rights to a refund--and none will be given. No refunds for advanced payment. Our normal policy is a warning first, and account deactivation the second offense, but no warning is required.
Seattle Solutions reserves the right to deactivate and remove any site hosted on our servers that contains any content that it deems in its sole discretion to be unacceptable, undesirable or contraindicated.